Terms of Service

Effective 21 July 2026. We will say what changed when this is revised.

1. Who these terms are between

These terms are between KeyBolt Inc., a New York corporation trading as LeadLatch (“we”, “us”), and the business using the service (“you”, “the shop”). Using the service means accepting them. Our Acceptable Use Policy and Data Processing Addendum form part of this agreement.

2. Definitions

• Caller — a person who telephones your business and reaches the service.
• Caller Data — information about a Caller, including their name, phone number, service address, and the recording and transcript of their call.
• Minute — a minute of connected call time, which is the unit your plan is metered in.
• Booked Job — an appointment the service writes to your calendar during a call.

3. This is not an emergency service

LeadLatch is not an emergency service and must not be relied upon as one. It cannot contact emergency services, and it is not a substitute for doing so. If a Caller is in danger, they need 911, not a locksmith’s answering service. You are responsible for making sure your own call handling reflects that.

The service depends on telephone networks, internet connectivity and third-party providers, any of which can fail. It will not answer every call under every condition.

4. Your account

The service is for business use. You must give accurate information, keep your credentials secure, and you are responsible for what happens on your account, including by people you give access to.

5. Your phone line

You keep your own number and forward calls to us. You can stop forwarding at any time, from your own handset, without asking us.

Where we provide a telephone number for the service, it is licensed to you for use with the service and is not sold to you. We will make reasonable efforts to help you move a number you have come to rely on if you leave, but carrier behaviour is not something we control.

We do not guarantee that a Caller’s number survives your carrier’s forwarding. Some carriers do not pass it through. Where that happens, features depending on recognising a Caller will not work.

6. Call recording is your decision, and your responsibility

They are your customers and it is your phone line. You decide whether calls are recorded, and you are responsible for complying with the law that applies to you. We provide the tools, including a configurable spoken announcement, and a sensible default based on where you operate. See call recording.

You will indemnify us against claims brought by a Caller arising from the recording of your calls, except to the extent the claim results from our own failure to follow your recording settings.

7. Fees and billing

Plans are billed monthly in advance and renew automatically until cancelled. Current prices are Starter at $79, Busy at $149, Full-time at $299 per month, each including the call allowance shown on the pricing page. Prices exclude tax where tax applies.

Each plan lists a per-minute rate for usage beyond its allowance. We are not currently charging for usage over your allowance while the usage meter is still being completed. When that changes we will tell you before it takes effect and you will be able to see your usage first.

We may change prices with at least 30 days’ notice before your next renewal. If you do not want to continue at the new price, cancel before it takes effect.

If a payment fails we may suspend the service after telling you. Periods already paid for are not refunded when you cancel part way through, but nothing further is charged.

8. Disputed charges

If you think a charge is wrong, tell us and we will credit it. We do not require a reason and there is no appeals process. We log credits, and if a pattern looks unusual we will call you about it rather than quietly refusing.

9. Cancelling

There is no long-term contract and no minimum term. You can cancel at any time and the service continues to the end of the period you have paid for. Stopping call forwarding takes effect immediately and does not require our involvement.

After cancellation we will give you a reasonable window to export your data, and then delete it. You can ask us to delete it sooner.

10. Acceptable use, and suspension

You must follow the Acceptable Use Policy. We may suspend the service for a serious breach of it, for non-payment, or where we are legally required to. Except where the situation is urgent or the law prevents it, we will tell you first and give you a chance to fix it.

11. Your data

Your data is yours, including Caller Data. You grant us only the permission needed to operate the service for you: to carry and record calls, transcribe them, look up addresses and driving times, write bookings, and keep records you can go back to.

We do not sell your data, and we do not use your call content to train our own models. How we handle Caller Data on your behalf is set out in the DPA, and everyone who touches it is listed on the subprocessors page.

12. Our intellectual property

The service, the software and the brand are ours and stay ours. Nothing here transfers ownership of them. If you send us feedback or suggestions, we can use them without owing you anything for it.

13. Confidentiality

Each of us will protect non-public information the other shares, use it only for the purpose it was shared for, and not pass it on except to people who need it and are under similar obligations.

14. Third-party services

The service depends on other providers, listed on the subprocessors page. We choose them carefully, and we are not able to guarantee their availability.

15. No service level guarantee

The service is provided as is, and we do not offer an uptime guarantee. We are early, we say so on our security page, and we would rather be honest about it than publish a number we have not measured. To the extent the law allows, we disclaim implied warranties including merchantability and fitness for a particular purpose.

16. Limitation of liability

Neither of us is liable to the other for indirect, incidental, special or consequential damages, or for lost profits or lost business, even if warned they were possible.

Our total liability under this agreement is limited to the fees you paid us in the twelve months before the claim. We are pointing that out rather than burying it: on a small monthly plan that is a small number, and you should weigh it. It does not apply where the law does not allow it to.

17. Indemnities

You will indemnify us against claims arising from your use of the service in breach of this agreement, your recording obligations (§6), and content or settings you provide. We will indemnify you against claims that the service itself infringes someone’s intellectual property.

18. Changes to these terms

We may update these terms. For a material change we will give at least 30 days’ notice before it takes effect, and say what changed. Continuing to use the service after that means accepting the update; if you would rather not, cancel.

19. Governing law

This agreement is governed by the laws of the State of New York, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in New York, and both of us consent to those courts.

There is no compulsory arbitration clause and no class-action waiver in this agreement. Plenty of contracts like this have both. If we ever add one we will give notice under §18 rather than slip it in.

20. General

Neither of us is responsible for failures caused by events outside our reasonable control. You may not transfer this agreement without our consent; we may transfer it to a successor of our business. If a term is unenforceable, the rest survives. Not enforcing a term once does not waive it. Notices to you go to the contact details on your account.

Clauses that by their nature should outlive the agreement do so, including §11, §12, §13, §16 and §17.

21. Talking to us

Questions about these terms go through the contact page, and a person answers them.