Questions
Everything locksmiths ask before they forward the line.
If yours isn't here, ask us. A real person reads it and writes back.
Getting started
What changes about how you work today. Mostly: nothing.
Do I need a new phone number?
No. You keep your number and forward it to LeadLatch: every call, only the ones you miss, or only after hours. Nothing about your listings, your van or your business cards changes.
Is there a setup fee?
No. You pay the monthly price on your plan and nothing else to get started.
Do I need any other software to make this work?
No. LeadLatch does not sit on top of a field-service platform, so there is nothing else to buy first. You keep your number, your calendar lives with us, and nothing about how you already work has to change.
How long does setup take?
You give it your service area, your prices and your hours, then forward your line. It’s a sitting-down-once job, not a project.
What it costs
How the plans differ, how we work out your price, and what happens in a busy month.
What does it cost?
It depends on how busy your phone is and how much you want the receptionist to handle, so we quote it per shop rather than publishing a list. Tell us roughly how many calls you take and what you want it doing, and you get a number on the first call. There is no setup fee and no contract.
What happens if I have a busy month?
While we are still early, nothing changes and you are not billed extra for it. The usage meter is still being finished. When it is ready you will be able to see your own usage, and we will tell you before anything about your bill changes.
Can I move between plans?
Yes, and it is just a change to your plan rather than a rebuild of anything. If your phone gets busier, move up. If a quiet season comes, move down.
Staying in control
What it is allowed to do without you, and how you take the phone back.
Can I still pick up myself?
Yes. Sam and Riley are built around that: Riley only answers the calls you didn’t. Even with Ace running the phone, picking up stops it mid-ring.
What if the caller is outside my service area?
It tells them so, politely and straight away, instead of booking a job you’d have to cancel. You set what it says: refer them on, offer a different rate, or take a message.
Recordings and proof
What is kept, and how you check what was actually said.
Can I hear what it said?
Every call is recorded and transcribed, and both sit on the job. If a customer says they were quoted something else, you can go and listen to it.
Still deciding?
The two things worth reading next are what each receptionist is allowed to do without you, and what happens to a recording once the call ends.