Three receptionists
You set the limits.
Sam captures missed calls. Riley qualifies and books the calls you miss. Alex handles the calls you choose from hello to booked. Start with one of those, or have us custom-build the exact receptionist your shop needs.
The lineup
Same call. Three stopping points.
The names are shorthand for how far LeadLatch carries the call. Pick the handoff point that feels right, then set the exact rules around it.
Capture
Sam
Catches the calls you miss, takes the details, and hands the lead to you.
- Answer
- Capture
- Check
- Book
Book
Riley
Catches the calls you miss, qualifies the job, and books it for you.
- Answer
- Capture
- Check
- Book
Run the line
Alex
Answers the calls you want it to take and runs the whole call within your rules.
- Answer
- Capture
- Check
- Book
The quick choice
Choose where you want the call to end.
Sam stops after intake. Riley carries a missed call through booking. Alex follows the same full path on the calls you choose.
Sam
Missed calls
- Answer
- Capture
- Check
- Book
Catches the calls you miss, takes the details, and hands the lead to you.
Riley
Missed calls
- Answer
- Capture
- Check
- Book
Catches the calls you miss, qualifies the job, and books it for you.
Alex
Calls you choose
- Answer
- Capture
- Check
- Book
Answers the calls you want it to take and runs the whole call within your rules.
Your receptionist does not have to match a preset.
We can custom-build the coverage, questions, qualification rules, handoff point, and booking authority around the way your shop already handles its phone.
In detail
Open only the one you want to inspect.
Sam
Catches the calls you miss. Takes the details.
Sam
Catches the calls you miss. Takes the details.
Best for
Shops that price every job personally.
Stops before
Never quotes. Never books.
Picks up only when you don’t, gets the name, number, job type, and address, then reads it all back so it’s right. You get the missed-call details and call them back yourself.
Riley
Catches the calls you miss. Books them.
Riley
Catches the calls you miss. Books them.
Best for
Shops bleeding after-hours and second-line calls.
Stops before
Only touches calls you didn’t answer.
Picks up only when you don’t. Checks the real drive time to their address, quotes your price and an honest ETA, and books the job for you before they call anyone else.
Alex
Runs the phone. All of it.
Alex
Runs the phone. All of it.
Best for
Shops where the phone is the bottleneck.
Stops before
Hands you any call it isn’t sure about.
Answers calls on the first ring, all day and all night. Qualifies, quotes, books, and gives you the summary and key details, plus a recording and transcript when available. You stop carrying the phone.
Not sure which one?
Start from Sam, Riley, or Alex, or tell us the exact boundary your shop needs. We can custom-build the receptionist before anything changes on your line.