This page explains how LeadLatch call features work. It is general information, not legal advice. Recording, interception, transcription, privacy, and AI-disclosure requirements vary by jurisdiction and may depend on where each participant is located.
1. Separate operations
LeadLatch calls involve several distinct operations:
- live audio is transmitted and processed so the AI can understand and respond;
- the conversation is transcribed;
- a disclosure announcement may be played;
- call audio is recorded and stored; and
- transcripts and call records are stored.
Turning off an announcement does not turn off the other operations.
2. Disclosure settings
The default setting is auto. Customers may select:
- Always: play the configured announcement on every call.
- Auto: decide whether to play the announcement using the Customer's configured business state. Auto does not detect or use the Caller's physical location.
- Off: do not play the announcement. Off does not stop recording, live audio processing, or transcription.
No setting is a legal determination or guarantees compliance for a particular call.
3. The announcement
The current production announcement identifies the call as recorded and refers to the locksmith's after-hours assistant. It does not request an affirmative verbal response and does not fully state that the assistant is AI or that transcription occurs.
4. Interstate calls
The Customer's state does not necessarily resolve which law applies. A Caller may be in a different state, and a court may consider the locations and interests of more than one jurisdiction. LeadLatch does not provide a state-by-state legal guide and does not claim that the stricter state's rule always governs every interstate call.
5. Customer configuration and responsibility
The Customer chooses its setting and is responsible for obtaining legal advice about its calls and Callers. LeadLatch remains responsible for legal duties imposed directly on it that cannot be shifted by contract.
6. Storage and retention
Matched recordings are currently targeted for purge after approximately 30 days. The purge does not yet reliably cover unmatched provider recordings. Transcripts currently have no defined deletion schedule. LeadLatch therefore does not promise a firm maximum for either category today.
Some providers may retain limited copies under their own security, legal, or backup rules. See the Privacy Policy, DPA, and Subprocessor Register.
7. Human access and Caller requests
Authorized personnel may access call content for support, operations, debugging, security, legal
needs, and targeted quality assurance. A Caller seeking access or deletion should ordinarily contact
the locksmith business called. Requests sent to privacy@leadlatch.org will be routed or handled as
described in the Privacy Policy.
8. Contact
Product or privacy questions: privacy@leadlatch.org
Questions about a Customer's legal obligations should be directed to that Customer's lawyer.