AI receptionist for locksmiths
Both hands on the job — we’ve got the phone. LeadLatch answers the calls you can’t, checks the real drive time to the caller’s address, quotes an honest ETA, and books the job before they call the next locksmith.
Now onboarding the first pilot shops
Example call
Hear an example call
Recording coming soon
Three receptionists
The difference isn’t how smart they are — it’s what they’re allowed to do without you. Start at the bottom and move up when you trust it.
Takes the details. Nothing else.
Answers, gets the name, the number, the car or the door, and the address — reads it all back so it’s right — then texts you the job. You call them back and close it yourself.
Catches the calls you miss. Books them.
Picks up only when you don’t. Checks the real drive time to their address, quotes your price and an honest ETA, and puts the job on your calendar before they call anyone else.
Runs the phone. All of it.
Answers every call on the first ring, all day and all night. Qualifies, quotes, books, and hands you a recording and a full transcript of every conversation. You stop carrying the phone.
How it works
Plenty of things can answer a phone and sound human. The hard part is knowing which jobs are worth taking — and never saying a number you can’t stand behind.
Real routed drive time, door to door, at the hour they’re actually calling. Not a radius drawn on a map. A job four miles away across a bridge at 6pm is not a ten-minute job, and LeadLatch knows that before it quotes an ETA.
Prices, service area and open slots come out of your settings. The model picks the words it says; it never picks the number. If a price isn’t in your list, it doesn’t have one to give.
The job is written to your calendar during the call, not queued for a sync that runs later. By the time they hang up, the appointment is real and you can see it.
Straight answers
It talks the way a dispatcher talks. It waits, it lets you cut in, and it reads addresses and phone numbers back digit by digit so nothing gets written down wrong. Call it yourself before you decide.
It only books inside your service area, your hours and your job types. Everything it’s allowed to offer comes from your settings, so the boundary is one you set — not one it guesses at.
It reconnects. If it can’t, it conferences the caller through to your cell and hands off warm. If you don’t pick up, it takes a voicemail and texts you the details. There is no path where the caller gets a busy signal.
You don’t. You keep your number and forward it — every call, missed calls only, or after hours only. You can turn the forwarding off from your phone in about ten seconds.
Social proof
LeadLatch goes into pilot with its first shops shortly. Once they’ve run it on their own phones for a month, their words go here — theirs, not ours, and not a day before.
A real quote from a real locksmith goes here once the pilot is running. Nothing invented ships on this page.
A real quote from a real locksmith goes here once the pilot is running. Nothing invented ships on this page.
A real quote from a real locksmith goes here once the pilot is running. Nothing invented ships on this page.
FAQ
No. You keep your number and forward it to LeadLatch — every call, only the ones you miss, or only after hours. Nothing about your listings, your van or your business cards changes.
You pay per booked job, not per minute and not per seat — so a quiet week costs you close to nothing. Exact pricing is being set with the first pilot shops. ‹TODO: publish the number once it’s fixed.›
Yes. Sam and Riley are built around that — Riley only answers the calls you didn’t. Even with Ace running the phone, picking up stops it mid-ring.
It tells them so, politely and straight away, instead of booking a job you’d have to cancel. You set what it says — refer them on, offer a different rate, or take a message.
Every call is recorded and transcribed, and both sit on the job. If a customer says they were quoted something else, you can go and listen to it.
You give it your service area, your prices and your hours, then forward your line. It’s a sitting-down-once job, not a project.
Book a demo and try to trip it up. Give it a bad address, ask for a job you don’t do, talk over it. That’s the fastest way to find out whether it’s ready for your phone — and the next call you miss is the one they book with someone else.