Find the answer before the phone rings.

Choose Sam if you only want the details from missed calls. Choose Riley if missed calls should also be qualified and booked. Choose Alex if you want LeadLatch to handle the calls you select from the moment they ring. If none of those boundaries fit, we can custom-build the receptionist around your shop.

Yes. Your existing number stays on your listings, van, and business cards. Conditional call forwarding sends the calls you choose to LeadLatch, and you can turn that forwarding off from your handset.

We set up the job types you take, your prices, service-area drive-time limit, business hours, technician availability, greeting, and the point where the receptionist must stop and hand control back to you.

Yes. You can call the receptionist directly and try real job questions, awkward addresses, interruptions, and jobs you do not offer before you forward any live calls.

Sam and Riley are designed for calls you miss. Alex can handle the calls you want it to take, including the whole line. A custom receptionist can use a different boundary, such as after-hours calls or a specific call type.

It confirms the caller’s address, checks that the result points to a specific doorway, and then measures the real routed drive time from your shop. It does not approve a job from straight-line distance or a simple radius.

The receptionist follows the rule you set for that situation. It can decline politely, take the details for a callback, or follow another shop-specific instruction. It does not invent a price or promise an arrival time.

Yes. We can combine a different call-coverage rule with the exact questions, limits, services, handoff point, and booking authority your shop needs. Tell us how your phone works now and where you want help.

Yes. Riley and Alex can offer an available time from your configured schedule, hold the caller’s choice, and write the booking to the LeadLatch calendar before the call ends.

Availability comes from your shop hours, technician shifts, time off, and existing jobs. The voice model is given those available slots; it is not allowed to make one up.

Booked jobs and callback leads send the shop an email with the caller information, address, appointment details when present, and the reason a call was not booked. A summary email for every possible call outcome is not live yet.

LeadLatch stores call records, recordings, and transcripts under the service’s retention rules. Shop-facing self-service review is not live yet; contact us if you need a specific call traced.

Plans fall into ranges based on expected call minutes. The exact quote also depends on which calls you want handled and how much the receptionist should do, so we price the shop after a short conversation.

Yes. You can change the services, prices, hours, service-area limit, call coverage, and how far the receptionist is allowed to take a call. Moving from one starting point to another does not require a new phone number.

No. LeadLatch stands on its own. You keep your phone number and use the LeadLatch calendar without buying a separate field-service subscription first.

Use the contact page and leave the best callback number. Someone who can change the setup and the product will call you back within one working day.